Privacy Policy

1. Information We Collect

When you interact with our website, request an appliance repair quote, or book a service appointment, we may collect the following personal information:

• Contact Details: Your full name, telephone/WhatsApp number, and email address.
• Location Information: Your area or address in Dubai to enable technician dispatch.
• Appliance Details: Brand, type of appliance, and description of the fault or error code.
• Technical Data: IP address, browser type, device information, and website usage statistics via cookies.

2. How We Use Your Information

We use your personal data for legitimate business purposes including:

• Scheduling and confirming your appliance repair appointment in Dubai.
• Dispatching mobile service technicians to your specified location.
• Providing accurate repair quotes, invoices, and service warranty documentation.
• Responding to your customer service inquiries via phone, WhatsApp, or email.
• Improving our website performance, user experience, and service offerings.

3. Data Security & Protection

We implement strict technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. Our website utilizes standard SSL encryption protocols to protect data during transmission.

4. Third-Party Disclosure

We do not sell, rent, or trade your personal data. We only share necessary customer information with our trusted, certified field technicians solely for the purpose of carrying out your requested appliance repair service.

5. Cookies & Analytics

Our website uses essential cookies to ensure proper website functionality and anonymous analytics cookies to help us understand visitor navigation trends. You can manage or disable cookie preferences through your web browser settings.

6. Contact Us Regarding Your Data

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data rights, please contact our privacy compliance team: